Responsible Gaming
Gambling Should Be Entertainment
At Crown Play Casino, we believe gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. While we strive to provide an enjoyable gaming experience, it's important to gamble responsibly and within your means.
Age Verification
Crown Play Casino is only available to individuals who are 18 years of age or older, or the legal gambling age in your jurisdiction in Australia. We take age verification seriously and reserve the right to verify your identity at any time.
If you are under the legal gambling age, please do not attempt to access our services. Underage gambling is illegal and harmful.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:
- Chasing losses by gambling more to recover money lost
- Hiding or lying about the extent of your gambling
- Gambling with money needed for essential expenses (rent, bills, food)
- Spending more time or money on gambling than intended
- Feeling anxious, irritable, or restless when not gambling
- Neglecting work, study, family, or social responsibilities
- Borrowing money or going into debt to gamble
- Unsuccessful attempts to cut back or stop gambling
- Using gambling to escape problems or negative emotions
- Experiencing relationship conflicts due to gambling
Self-Help Tools & Responsible Gaming Features
Crown Play Casino provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose during a gaming session
- Reality Checks: Receive regular reminders during gaming sessions to help you stay aware of time and money spent
- Session Time Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing Crown Play Casino if you feel you need a break
To access these tools, please contact our customer support team or visit your account settings.
Support & Helpline Services
If you or someone you know is struggling with problem gambling, please reach out to one of these organisations:
Australia
- Gambling Help Online – Free, confidential counselling and support
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call within Australia)
United Kingdom
- GamCare – Free support and counselling
Website: www.gamcare.org.uk - GamStop – National self-exclusion scheme
Website: www.gamstop.co.uk
Canada
- Responsible Gambling Council – Resources and support
Website: www.responsiblegambling.org
United States
- National Council on Problem Gambling – Helpline and resources
Website: www.ncpgambling.org
Phone: 1-800-GAMBLER (1-800-426-2537)
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal centre for health education
Website: www.bzga.de
All support services listed above are independent of Crown Play Casino and are provided for informational purposes.
Need Help?
If you're experiencing problems with gambling, please don't hesitate to seek help. Support is available 24/7, and reaching out is a sign of strength, not weakness.
Contact one of the organisations listed above, speak to a trusted friend or family member, or reach out to your healthcare provider. Recovery is possible, and you don't have to face this alone.